Dr. Conrad is a speaker, trainer, coach, consultant, and award-winning author of The Fragile Mind: How it Has Produced and Unwittingly Perpetuated America’s Tragic Disparities. An expert on human behavior, he delivers a rare blend of humor, passion, and uncommon insight to audiences all over the world.

Dr. Conrad has held leadership positions across a variety of industries including positions with the St. Louis Cardinals, Union Carbide Corporation, The Pillsbury Company, Citigroup, and CSX Corporation. 

An international expert in emotional intelligence, Dr. Conrad helps people better understand themselves and others so they can conquer their most vexing personal and professional challenges.

With a diverse background in banking and I.T., and nearly two decades’ training leaders at companies like Dell, Pfizer and Mayo Clinic, Richard engages and equips leaders with relevant, carefully researched strategies for building the bottom line by being a great place to work.

Richard is a Certified Speaking Professional with a focus on Employee Relations and Creating a Great Place to Work.

He is the co-author of the popular book series Contented Cows Give Better Milk: The Plain Truth About Employee Relations and Your Bottom Line and Contented Cows MOOve Faster: How Good Leaders Get People to Put More OOMPH! Into Their Work.

With 30+ years' experience helping build successful organizations at places like FedEx and ADP, Bill brings leadership chops and high-octane ideas to executives and managers. His message about improving business outcomes through a focused, engaged, capably led workforce resonates with top management audiences.

As a Managing Director at Federal Express, Bill and his staff were responsible for developing many of the Human Resource programs which enabled that company to become recognized as one of the nation's 5 Best Managed Companies (Forbes), one of the 100 Best Companies in America to Work For, and, without question, one of the true "world class" service organizations.